Delivery

Where can I get my order?

You can receive it at the address you choose (home, work, etc., we do not send to post office box) or at the nearest Tipsa headquarters. You can contact Tipsa on 902 10 10 47.

If you want to change the delivery address, once the order has been delivered, it is the client’s responsibility and it will be considered as a new shipment.

Orders will not be sent in the following cases:

• Incomplete address
• Fake phone
• Fixed delivery time

How long will it take to get my order?

All orders will be sent the same day they are received from Monday to Friday, as long as they are made before 2:00 p.m. Orders received after 2:00 pm will be sent the next day. No shipments are made on holidays, Saturdays or Sundays.

However, delivery times depend on the type of shipment selected:

• Standard peninsular shipments 2 to 3 working days.
• Express shipping peninsular 1 to 2 business days.
• Ceuta and Melilla between 3 and 5 working days.
• Outside of Spain: 4 – 10 days.
• Orders under pre-order: 7 – 14 days.

How much do I have to pay as shipping costs?

Shipping to Spain:

• The standard shipping costs are 4,95 EUR.
• The express shipping costs are 6,95 EUR.
• From 90 EUR purchase, shipping costs are free except for Art.

Shipping to Europe:

• The standard shipping costs are 14,95 EUR.
• The express shipping costs are 19,95 EUR.

Shipping to USA and North America:

• The standard shipping costs are 29,90 EUR.
• The express shipping costs are 39,90 EUR.

Shipping to South America, Asia and Oceania:

• The standard shipping costs are 29,90 EUR.
• The express shipping costs are 39,90 EUR.

Shipping to Africa:

• The standard shipping costs are 39,90 EUR.
• The express shipping costs are 49,90 EUR.

Can I track the status of my order?

Yes, in the orders section of your account you can see the status of your orders and have a link to know the exact location of them once managed by the transport company.

You will also receive an email with a link to track the package as soon as the order is ready for shipment.

Who sends the order?

Dust&Soul team dispatches all orders from its warehouse in Madrid.