Frequent questions

What is Dust&Soul?

Dust&Soul is ART AND FASHION. A marketplace in which young brands merge with emerging designers and artists.

What are LIMITED Editions and CÁPSULA Editions?

Within Dust&Soul, we have limited edition collections that consist of a single unit per reference.

The capsule editions are punctual and exclusive collaborations for Dust&Soul.

Are the P.V.P. the same ones offered on other websites?

Yes, Dust & Soul does not alter the P.V.P. of none of your articles.

What is pre-order and how long does it take?

The garments under pre-order are made specifically for you. Like all work well done, it takes time. 7-15 days are nothing!

Can I make a purchase without sign in?

Yes, of course.

Can I remove an item from my order?

Yes. You can delete the items you do not want from the shopping cart as long as the order has not been processed.

Is it possible to cancel an order?

Yes, as long as the order has not entered the packaging and shipping process. You can request cancellation through the contact form or by calling our Customer Service telephone number.

Payment with credit cards, Gift Card and promotional codes

We accept Visa, MasterCard, American Express, Discover and JCB. Please note that our global processing service will not accept cards issued by local banks that do not carry one of these logos. In which case, we recommend using PayPal as an alternative.

Of course, you can use a Gift Card or a promotional code. Each Gift Card has a code to enter when completing your order. They do not expire EVER and you can combine them with promotions.

Payment with PAYPAL

Use any means of payment from the growing list of ways to finance a PayPal account in your country. Once you have financed your PayPal account, you can use PayPal’s one-click option to make the purchase process faster.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it in the Log-in section. You will receive an email with your new password.

How can I join the D&S platform?

In the footer you will find the contact button. We would love to hear your collaboration proposal.

How do I subscribe to the Newsletter to be aware of all the news in Dust&Soul?

At the end of the main page there is a box where you can enter your email to subscribe. In case you want to unsubscribe from it, at the end of each Newsletter there is an option to unsubscribe.

How can I exchange my Gift Card?

To redeem a Gift Card you must access Dustandsoul.com and make a purchase on a regular basis. When processing the order, you must enter the corresponding code with your Gift Card.

The DustandSoul Gift Cards never expire.

How can I get more information about an artist or a brand?

If you want to know more about a brand or an artist from the DustandSoul platform, send us your questions to info@dustandsoul.com and we will respond as soon as possible.